Privacy policy

 

Privacy Policy

Last Updated: March 21, 2026

Luvessa Boutique operates this store and website to provide you, the customer, with a curated shopping experience (the "Services"). Our Services are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our site.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.
  • Financial Information: Payment card details and transaction information (processed securely via Shopify).
  • Account Information: Username, password, and security questions.
  • Transaction History: Items viewed, cart additions, wishlists, and past purchases or returns.
  • Device & Usage Data: IP address, browser type, network connection, and how you interact with our Services.

2. How We Use Your Personal Information

We use your data to provide a seamless shopping experience, including:

  • Order Fulfillment: Processing payments, arranging shipping, and facilitating returns or exchanges.
  • Marketing: Sending promotional communications (you may opt-out at any time).
  • Security: Authenticating accounts and preventing fraudulent or malicious activity.
  • Legal Compliance: Responding to legal processes or government requests.

3. Disclosure of Personal Information

We may share your information with third parties for legitimate purposes, such as:

  • Shopify: To host our platform and process data on our behalf.
  • Service Providers: Vendors who assist with IT management, payment processing, data analytics, and shipping.
  • Business Partners: For personalized advertising and marketing based on your online activity.

4. International Data Transfers

Your personal information may be transferred, stored, and processed outside the country you live in. If we transfer data out of the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses to ensure your data remains protected.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access/Know: Request a copy of the data we hold about you.
  • Right to Delete: Request the removal of your personal information.
  • Right to Correct: Request updates to inaccurate information.
  • Opt-Out of Marketing: Unsubscribe from promotional emails via the link in our messages.

To exercise these rights, please contact us at info@luvessaboutique.com.

6. Security and Retention

While we implement measures to protect your data, no security is perfect. We retain your information only as long as necessary to maintain your account, provide Services, or comply with legal obligations.

7. Contact Information

If you have questions about our privacy practices or this policy, please contact us:

Luvessa Boutique
Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5 Canada
Email: info@luvessaboutique.com