Frequently Asked Questions (FAQ)
Welcome to the Luvessa Boutique help center. Below you will find answers to the most common questions regarding our products, shipping, and order management.
1. Contact & Support
How can I contact Luvessa Boutique?
You can reach our dedicated support team via email at info@luvessaboutique.com. We are happy to assist you with any questions regarding your order, products, or general inquiries.
2. Shipping & Delivery
Do you ship worldwide?
No, we currently focus exclusively on the Canadian market to ensure reliable and efficient service.
Where are the products shipped from?
All Luvessa Boutique products are shipped from our main warehouse, ensuring domestic delivery speeds for our customers.
How long does delivery take?
- Processing Time: 1–3 business days (Monday–Friday).
- Estimated Delivery: 7–10 business days.
Note: During peak seasons or promotions, processing may take slightly longer.
What if I do not receive my order?
If your order has not arrived within 35 days of the shipment date, you may be eligible for a full refund or a replacement. Please contact us at info@luvessaboutique.com for assistance.
3. Orders & Payments
Which payment methods do you accept?
We accept the following secure payment methods: VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are encrypted for your security.
Can I modify or cancel my order?
To ensure fast processing, changes or cancellations must be requested within 12 hours of placing your order. Once an order is being processed or has shipped, modifications are no longer possible.
4. Returns & Refunds
How can I return an item?
To initiate a return, email us at info@luvessaboutique.com. Important: All returns must be approved before shipping. Do not send items to our administrative office address as they will not be processed there.
What if my item is defective, incorrect, or damaged?
Please contact us immediately with your order number and clear photos of the item. We will arrange for a replacement or a full refund once the item has been returned and inspected.
When will I receive my refund?
Refunds are issued to your original payment method. Credit and debit card refunds typically take 7 business days to appear in your account after we receive the return or approve the cancellation.
5. Security & Privacy
Your privacy is our priority. We handle all personal information in strict accordance with Canadian data protection laws and use industry-standard secure payment systems.
Last Updated: April 16, 2026